- We have setup a considerate cancellation and refund policy in line with our high performance services and a top notch customer service experience.
- Our projects are comprised of milestones.
- We initiate all projects with a detailed discovery call, business analysis. We then share a descriptive scope document with clear deliverables. This is done to ensure both parties have complete understanding of the work and thus eliminate the potential for project reversals, disputes or cancellations.
- We invest a huge amount of time in strategizing, planning, setup, documenting and implementation of projects, hence we do not offer refunds for advance payments in all circumstances.
- No previous payment or deposit would be refunded.
- There are no partial refunds for projects mid way through a milestone phase.
- No cancellations or refunds are applicable to payments made for specially discounted projects or offers.
- These are limited time offers and cannot be cancelled.
- Digital marketing service packages are not refundable, but the client may cancel with a notice written 30 days in advance.
- No refunds shall be provided on payments or deposits for projects that are abandoned or lay dormant for more than 29 days.